Common Questions
Our most frequesntly asked questions
We appreciate you may have some further questions for us regarding your safe deposit box. If you can't find your question there then please get in touch and we'll be happy to help.
How safe is your facility?
Our facility has been built to higher than industry standards and our Vault located in the basement is Graded as a Grade X CD EX. Grade X (ten) is the highest certified Vault room, so far as we know, that is used for private safe deposit lockers.
The classification of CD means that the vault room and doors have been scientifically tested against all types of drilling equipment.
The classification of EX means that vault room and doors have been scientifically tested against all types of explosives.
The most significant difference of our facility is that we have designed and constructed our vault room (or strong room) within a strong room. This means our inner strong room is protected by the external strong room.
In addition, the office on the ground floor is fully ant-ballistic and access to the vault is only granted to registered users via biometric access controls including:
- Facial recognition
- Swipe ID Cards
- Finger print recognition
This is protected by multiple alarm systems that are monitored 24 hours a day 365 days a year.
How can I open an account with you?
- You can visit us and fill in an application form at our offices. Please ensure to bring your photo ID (valid passport or photo driving license) and proof of address (utility bill gas / electricity bill dated within 3 months).
- You can Apply Online and upload your IDdocuments in a JPEG format or you can visit Heathrow Safe Deposit.
Should you be visiting Heathrow Safe Deposit to open your account and have more than one person on the account, you will be required to provide identification for all persons prior to registering.
What are your opening hours?
Tuesday to Sunday - 11.30 to 18.30
We are closed on Mondays and all Bank Holidays
Are the items in my Safe Deposit Locker insured?
You can insure your valuables, cash and other items stored in your safe deposit locker under the value of £100,000.00. The value of your goods, cash and other valuables must be done by an Accredited Valuer and must be dated within 3 years. Click here for more details.
How often can I access my locker?
You can access your locker as many times as you like during our opening hours for FREE.
Do you have private viewing rooms?
Yes, We have two private viewing room outside of the vault area without CCTV.
What can be store in my personal box?
You can store anyhting you legally own. Some of which includes;
- Jewellery
- Cash
- Gold bullion
- Loose diamonds
- Share certificates
- Deeds
- Valuables comic books
- Passports
- Items of sentimental value
- Family heirlooms
- Photographs
- Business documents
What Can NOT be stored in my personal box?
Items you CANNOT store at Heathrow Safe Deposit include:
- Any living item – including animals and plants
- Any noxious material
- Offensive material – including drugs
- Inflammable or explosive material
- Firearms
- Immoral items
- Perishable items
- Banned or embargoed items
- Stolen goods or storage of items for the purpose of seeking to put them beyond the reach of law enforcement agencies
- Money obtained from crime or fraudulent activity must NOT be stored
Can I insure any cash stored in my safe deposit locker?
YES, the insurance provider has an exclusive product to for our clients where you can insure up to the sum of £100,000.00. Click here for more details.
Am I still insured if I am wearing my valuables?
Yes. But this is only applicable when you take the ‘wear’ cover, when applying for your insurance on the insurance provider’s webpage. Full details can be found when obtaining a quote from the insurance provider.
What happens if I lose my key?
Should you lose one or both your keys, your £100 key deposit you paid when opening the account will be retained. You will then required to pay a fee of £180 for the engineer to visit and open the lock in your presence. Once this is taken place, you will pay required to pay the £100 refundable deposit again for a new set of keys.
Can other people access my account?
When filling in your application form, you are able to add up to three additional people (nominees) to your account at no additional cost. Each nominee will need to bring a photo ID of either a full driving license or passport along with a utility bill dated within 3 months. They will have the same access rights as you to your safe deposit box.
